How Can We Help Today?
Whether you have a question about a fire pit, need help choosing patio furniture, or want an update on your order, we are happy to help.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like pergolas and outdoor kitchens may have specific delivery details noted on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your doorstep. If you have any trouble locating your tracking info, send us a message and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your space or does not meet your expectations, please review our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different style or color?
We are happy to help you find the right fit for your outdoor space. If you need a different style, size, or finish, contact us within 30 days of delivery and we will walk you through the exchange process. Please refer to our Return Policy for full details.
How do I choose the right fire pit or patio set for my space?
Start by measuring your patio, deck, or backyard area so you know what dimensions will work best. Our product pages include detailed measurements and material descriptions. If you are still unsure, send us a message with your space dimensions and we will offer personalized recommendations.
What materials are your outdoor furniture pieces made from?
Our collections feature weather-resistant materials designed for outdoor use, including powder-coated steel, all-weather wicker, and durable cushion fabrics. Each product page lists the specific materials used so you can choose what works best for your climate and style.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Quick Responses
Our team replies within 24 hours on business days so your outdoor project stays on track.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Thoughtful Guidance
Owned and operated by Wild Jasmine Outdoor Living, our team offers personalized recommendations for your unique space.
30-Day Returns
If a piece does not suit your patio or backyard, our return process is simple and backed by our return policy.
